The yearly questionnaire has been redeveloped to reflect how primary care services are delivered and how patients experience primary care.

This yearly latest GP Patient Survey (January 2024 – March 2024) report was published in August 2024 and is reflective of the best and worst practices throughout the region and nationally. The survey has been redeveloped to look at how primary care services are managed, and the experience patients have of them.  This includes the changes that are set out in the NHS England’s Delivery Plan for Primary Care Delivery plan for recovering access to primary care.

The survey asks a range of questions about your local GP practice services, last contact with the practice, the quality of care at the last appointment, overall questions about your current general health.  How difficult it is to contact the practice, the quality of care received from a healthcare professional and experience of NHS services when your GP practice is closed as well as experience from pharmacy services and NHS dentistry.

All answers from the survey help the NHS to improve local health services for people like you and your family.

These answers all relate to The Village Medical Centre in Littleborough that is managed by GP Care Ltd:

Most patients reported a good overall experience on a range of services.

  • Over half (59%) find it easy to get through to the surgery by telephone.
  • 97% found the reception and administration team helpful.
  • 89% knew what their next steps would be after speaking to their practice; and 96% knew within 2 working days what their next steps in dealing with their request would be.

Good experience of last appointment

  • The majority, (67%) of patient’s were offered a choice of time or day when booking their next appointment.
  • 90% said their health professional they saw or spoke to was good at listening to them; and 88% said they were treated with care and concern.
  • 73% participants said their healthcare professional was good at considering their mental wellbeing.
  • 93% had confidence and trust in the healthcare practitioner they spoke to.

Your health

  • Over two thirds (67%) said they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses.

Overall experience

94% felt their needs were met during their last appointment and 88% described their overall experience of the Village Medical Centre as good.

About the survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people registered with GP practices in England. The results show how people feel about their GP practice.